SHIPPING INFORMATION

Important information

  • Deadline for accepting orders: 22:00 (GMT) Greenwich mean time( London )
  • Processing time for orders: 1-3 working days.
  • Delivery time for orders: 4 to 8 working days.
  • Shipping costs: Free of charge within the United Kingdom. NO additional cost such as Import duties or VAT.

Shipping details

If you place your order before 10:00 p.m., we will start processing it the same business day. Your order will take 1 to 3 business days to process, and 4 to 8 business days to deliver. all orders are shipped from China with an estimated UK delivery time of 8–14 Business days. Once your order has been shipped, you will receive a confirmation email indicating that your order has been accepted into our system.

Tracking your order

After you have placed your order, you will receive an email with a tracking number. You can track your order HERE.

Shipping costs

Delivery is free throughout the United Kingdom. Enjoy a hassle-free shopping experience!

Delays in delivery

We apologise for any delays that may occur due to circumstances beyond our control, such as holidays, weather conditions or high demand. If your order is delayed, please allow an additional three business days before contacting our customer service team.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@smith-wales.com Please make sure that you contact us before your order is processed, so that we can respond to your request.

Defective/damaged items

Your package has arrived, but there is a problem? If you have received damaged or incorrect items, please contact us at info@smith-wales.com  within 24 hours of receipt. Please include photos, your order number and a description of the problem. We will endeavour to resolve the problem quickly.

Contact Us

Contact email: info@smith-wales.com
Contact form: Click here

Company Name: SPK COMMERCIAL LIMITED
Tax Registration Number: 76227842
Customer Service: Monday to Friday: 09.00 a.m. - 08.00p.m.
Saturday: 12.00 - 17.00
Sunday: closed.
SUITE C, LEVEL 7, WORLD TRUST TOWER 50 STANLEY STREET, CENTRAL 999077 HONG KONG 
Customer service number: +66 94 706 4696